Bought anything from LL Bean in the last year? Not totally happy with it? Return it now. The century-old catalog retailer for outdoorsy types has changed its famously generous return policy: Previously, you could return anything, anytime, no receipt necessary; now you must keep your receipt and take your items back within a year.
As NPR reports, the company blames the change on customers who were taking advantage of the lifetime guarantee. The company wrote:
“Increasingly, a small, but growing number of customers has been interpreting our guarantee well beyond its original intent. Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years. Others seek refunds for products that have been purchased through third parties, such as at yard sales.”’
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